Legal notice

Privacy Notice

In compliance with Statute 1581 of 2012, Decree 1377 of 2013, Statute 1266 of 2008, Statute 2573 of 2026, and other regulations that modify, complement, or substitute them, Distrito Obrador S.A.S informs personal data subjects of the following:

1. Data Controller
Distrito Obrador S.A.S
NIT: 902042734-1
Address: Calle 9 # 43C-41, Barrio Astorga, Medellín, Antioquia, Colombia
E-mail: gerencia@obrahotels.com
Website: https://obrahotels.com/

2. Purposes of the Processing
The personal data collected by Distrito Obrador S.A.S will be processed to manage reservations, registration processes, and identity verification (check-in and check-out), accommodation, provision of hotel, tourism, and complementary services, customer service, billing, collection, portfolio management, consultation and reporting to information operators when applicable, prevention of fraud and identity theft, compliance with legal, regulatory, immigration, contractual, and tax obligations, addressing petitions, complaints, and claims, managing facility security, video surveillance, access control, responding to requirements from administrative, judicial, police, or immigration authorities, and, in general, for the development of the hotel and tourism activity of Distrito Obrador S.A.S.

Likewise, personal data may be processed to prevent, detect, investigate, and report conduct that may constitute illegal or fraudulent activities, including fraud, money laundering, terrorist financing, human trafficking, sexual exploitation, commercial sexual exploitation of children and adolescents (ESCNNA), sex tourism, child pornography, and any other conduct that may endanger the integrity, security, or rights of guests, visitors, collaborators, or third parties.

Similarly, the data may be used for conducting satisfaction surveys, loyalty programs, sending commercial communications, marketing and advertising activities, promotions, statistical analysis, preparing reports, customer knowledge, evaluation of travel and consumption habits, commercial profiling, improving guest experience, and developing new products, services, or benefits.

When the data subject makes reservations or requests services through the website, digital channels, travel agencies, reservation platforms, or third parties linked to the hotel operation, they authorize the processing of their information for the proper management and execution of said reservations or services.

Likewise, the data subject authorizes Distrito Obrador S.A.S to carry out the national and international transmission and/or transfer of their personal data to linked companies, hotels operated or managed by the Company, commercial allies, tourism providers, reservation platforms, travel agencies, technological providers, cloud storage providers, contractors, processors, and other data controllers who require access to the information for the fulfillment of the informed purposes or of legal or contractual obligations.

The website of Distrito Obrador S.A.S may use cookies, analytics tools, tracking technologies, online identifiers, and similar mechanisms for technical, functional, statistical, analytical, security, personalization, marketing, and advertising purposes. These technologies allow, among other aspects, guaranteeing the proper functioning of the website, remembering browsing preferences, analyzing user behavior, measuring the performance of advertising campaigns, and improving the browsing experience. The processing of information collected through such technologies will be carried out in accordance with the Cookie Policy of Distrito Obrador S.A.S, available for consultation in the Cookies Policy.

3. Rights of the Data Subject
As the personal data subject, you have the right to:
Know, update, and rectify your personal data.
Request proof of the authorization granted for its processing.
Be informed about the use that has been given to your personal data.
Submit inquiries and claims related to the processing of your personal data.
Request the revocation of the authorization or the deletion of your data when applicable.
Access your personal data free of charge.
File complaints before the Superintendence of Industry and Commerce for infractions of personal data protection regulations.

4. Sensitive Data
When Distrito Obrador S.A.S requests sensitive personal data, including biometric data such as facial images, facial recognition, fingerprints, voice recordings, or other authentication or identification mechanisms, it will previously inform the specific purposes of its processing.

These data may be used for registration processes and identity verification (check-in and check-out), facility access control, prevention of fraud and identity theft, asset protection, security of guests, visitors, collaborators, and contractors, handling security incidents, internal investigations, responding to requirements from competent authorities, and other legitimate purposes related to the provision of hotel and tourism services offered by Distrito Obrador S.A.S.

Likewise, Distrito Obrador S.A.S may use video surveillance, monitoring, and access control systems in its facilities for security purposes, protection of people and assets, prevention of illegal conduct, access control, handling security incidents, and compliance with requirements from competent authorities.

The supply of sensitive data is optional. Consequently, the data subject is not obligated to authorize its processing nor to answer questions related to this type of information.

5. Consultation of the Personal Data Processing Policy
The Personal Data Processing Policy of Distrito Obrador S.A.S, as well as its modifications or updates, may be consulted at any time through the links of our Privacy Policy, Booking Conditions and Cookies Policy, or requested via email to gerencia@obrahotels.com.

Substantial modifications made to the Personal Data Processing Policy or to this Privacy Notice will be communicated to the data subjects through the channels provided by Distrito Obrador S.A.S and published on its website.